Before returning an item
Contact support on 0330 059 9720 and follow the instructions supplied with the relevant order. The live policy should identify who supplied the handset and where returns are sent.
Cancellation rights
State the customer's applicable statutory and contractual cancellation rights, together with any conditions for activated SIMs, opened goods, damaged devices or bundled services. Do not use this template as a substitute for legal advice.
Refunds
Explain when refunds are issued, the original payment method used and any lawful deductions. Keep the published timeline consistent with actual processing.